Services & Support
Empowering Your Business with Smart, Scalable, and Reliable Technology Solutions

At MACHLOGIC TECHNOLOGY LIMITED, we pride ourselves on delivering end-to-end technology services designed to help businesses grow, operate efficiently, and innovate with confidence. Our Services & Support framework ensures that every client receives not only a robust solution but also continuous assistance and expert guidance throughout the lifecycle of our partnership.

Our Services

1. Custom Software Development
We develop tailored web and mobile applications that match your business goals. From concept to deployment, our team ensures your system is user-friendly, secure, and scalable.

2. E-commerce & Payment Solutions
We provide advanced e-commerce infrastructure and payment gateway integration. Whether it’s Stripe, PayPal, or custom API solutions, we deliver seamless transaction experiences.

3. API Integration & Automation
Simplify workflows and boost productivity with our API and system integration services. We connect your existing tools and platforms for smoother, faster operations.

4. Cloud Infrastructure & Hosting
Our cloud architecture supports high-performance, secure, and scalable hosting environments — including real-time monitoring, backups, and load balancing.

5. IT Consulting & Strategy
Get expert advice on digital transformation, tech stack selection, security compliance, and international expansion planning.

Technical Support

Tiered Support Model:
We offer 3 levels of support:

  • L1 – Basic Support: Email/ticketing for general queries
  • L2 – Technical Support: Issue resolution for system functions, API errors, etc.
  • L3 – Developer Support: Deep-dive troubleshooting, custom fixes, and code-level assistance

Availability:

  • Business hours: Monday – Friday (9:00 – 18:00 HKT)
  • Emergency support: 24/7 monitoring for critical services

Response Time Guarantees:

  • Urgent: < 2 hours
  • Standard: < 12 hours
  • Non-critical: < 24 hours

Client Success & Aftercare

We go beyond launch. Our dedicated account managers and support engineers work closely with clients to:

  • Monitor performance metrics
  • Apply proactive updates and optimizations
  • Provide training and documentation
  • Collect feedback for continuous improvement

Contact Support
Phoen：852 +54411884
E-mai：machlogictech@163.com

📍 Office: RM 509, 5/F, THE CLOUD, 111 Tung Chau St, Tai Kok Tsui, Hong Kong