Shipping Policy
Last Updated: June 30, 2025

At machlogicltd.com, we strive to provide a smooth and reliable shipping experience for all of our customers. Please review our Shipping Policy below for details on shipping rates, delivery timelines, and how we ensure the safe delivery of your orders.

1. Free Shipping

We offer free international shipping on orders over €50 worldwide.

2. Standard Shipping Fees

For orders under €50:

  • Flat Rate Shipping Fee: €7 for both Hong Kong domestic and international orders.

International shipping rates may vary depending on your location and will be calculated at checkout where applicable.

3. Worldwide Shipping

We ship globally to nearly every country around the world:

  • Hong Kong & Mainland China: Local and regional delivery supported
  • European Union (EU): All member countries
  • United States & Canada: Full national coverage
  • Asia-Pacific, Australia, and Others: Most destinations covered

If your country is not listed at checkout, please contact us directly.

4. Order Processing Time

  • Orders are typically processed within 2 business days after your order is placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Times

  • Hong Kong: 2–4 business days
  • EU / US: 15–20 business days
  • Other International Destinations: 20–25 business days

Note: Delivery time may vary depending on customs processing, courier delays, or unforeseen circumstances.

6. Packaging

We take great care in packaging your order to ensure it arrives in excellent condition. All items are securely packed using durable and protective materials to prevent damage during transit.

7. Shipping Confirmation

Once your order is shipped, you will receive an email confirmation with tracking information so you can monitor the delivery status of your package in real time.

8. Customs Duties and Taxes

  • International Orders: Your order may be subject to customs duties, taxes, or import charges, depending on your country’s regulations.
  • These fees are not included in the shipping charges and must be paid by the recipient upon delivery.
  • If your order is held by customs, you are responsible for clearing the shipment.

9. Shipping Delays

While we do our best to ensure on-time delivery, some delays may occur due to:

  • Weather or natural disasters
  • Holidays or peak logistics seasons
  • Customs inspections
  • Local carrier disruptions

We appreciate your understanding and patience in such situations.

10. Lost or Damaged Items

Lost Shipments:
If your shipment is lost or does not arrive within the estimated timeframe, please contact us at machlogictech@163.com. We will investigate with the carrier and take appropriate action.

Damaged Items:
If your item arrives damaged, notify us within 7 days of delivery with supporting photos. We will arrange a replacement or refund, depending on your preference and availability.

11. Contact Us

If you have any questions about this Shipping Policy or need assistance with your order, please contact us:

Phoen：852 +54411884
E-mai：machlogictech@163.com

Address: RM 509, 5/F, THE CLOUD, 111 Tung Chau St, Tai Kok Tsui, Kowloon, Hong Kong